Privacy Policy
Effective Date: July 15, 2025
Contact Email: admin@zwntsa.com
Phone Number: +91 9167363160
This Privacy Policy describes how VoltVala (“we”, “our”, or “us”) collects, uses, discloses, and protects your information when you use our mobile application and website (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
– Full name
– Phone number
– Email address
– Delivery address
– Location (with your permission)
– Payment details (processed via third-party providers)
b. Usage Information
– IP address
– Device type and OS
– Browser type
– Date and time of visits
– Pages visited
– App usage analytics
c. Location Information
– We may collect real-time location if location access is enabled to assign nearby service professionals.
d. Cookies and Similar Technologies
We use cookies to improve user experience, analyze traffic, and for marketing purposes.
2. How We Use Your Information
We use your data to:
– Provide, operate, and maintain our services
– Process bookings and product orders
– Communicate with you (including promotional content)
– Personalize your experience
– Improve our services and user support
– Ensure safety and legal compliance
3. Sharing Your Information
We may share your information with:
– Service Professionals (to fulfill bookings)
– Delivery Partners (for product deliveries)
– Payment Gateways (e.g., Razorpay, Stripe)
– Marketing and Analytics Services (Google Analytics, Meta Ads, etc.)
– Legal Authorities, when required by law
We never sell your personal data.
4. Data Security
We implement industry-standard security practices to protect your information, including:
– SSL encryption
– Secure payment gateways
– Limited access controls
– Regular security audits
However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable laws, you may have the right to:
– Access, update, or delete your personal data
– Object to or restrict certain processing
– Withdraw consent at any time
– Lodge a complaint with a data protection authority
To exercise these rights, email us at admin@zwntsa.com.
6. Data Retention
We retain your personal data:
– As long as your account is active
– For a limited period after service usage for legal and business reasons
– As required by applicable laws and regulations
7. Children's Privacy
VoltVala is not intended for children under the age of 13. We do not knowingly collect data from minors.
8. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
9. International Data Transfers
If you’re accessing VoltVala from outside India, your data may be processed in India or other countries. We ensure adequate safeguards are in place for such transfers
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. All changes will be posted with an updated “Effective Date.” We
encourage you to review the policy regularly.
11. Contact Us
For questions or concerns about this Privacy Policy or your data, contact:
ZWNTSA Group – VoltVala Division
Email: admin@zwntsa.com
Phone: +91 9167363160
