Refund Policy
Effective Date: July 15, 2025
Contact Email: admin@zwntsa.com
Phone Number: +91 9167363160
At VoltVala, we are committed to delivering reliable and professional electrical services. This Refund Policy outlines the conditions under which refunds are applicable for service bookings made through our mobile application and website.
1. Service Refunds
a. Eligible Circumstances
Refunds may be issued under the following conditions:
– The service was cancelled at least 2 hours before the scheduled time.
– The service professional did not arrive at the scheduled location within a reasonable time frame.
– The service provided was incomplete or unsatisfactory after investigation by VoltVala.
b. Ineligible Scenarios
Refunds will not be provided in the following cases:
– The cancellation was made less than 2 hours before the scheduled time.
– Incorrect information was provided at the time of booking (e.g., wrong address, access restrictions).
– The customer was unavailable or denied access to the service professional at the time of appointment.
2. Refund Request Process
– Refund requests must be submitted via the VoltVala app or by emailing admin@zwntsa.com.
– The request must include booking details and a clear explanation of the issue.
– Our support team will investigate the claim and notify you of the outcome within 3-5 business days.
3. Refund Timeline
– If the request is approved, the refund will be processed within 7-10 business days.
– Refunds will be made to the original mode of payment used at the time of booking.
– For UPI or bank transfer payments, customers may be asked to provide additional account details for processing.
4. Mode of Refund
– Online payments: Refunded to the original payment source.
– Cash payments (if applicable): Refunded via bank transfer or UPI after verification.
5. Service Cancellation
– You may cancel a scheduled service up to 2 hours in advance without any charge.
– Cancellations made within 2 hours of the appointment time may be subject to a cancellation fee.
6. No-Show Policy
– If a customer is unavailable or unreachable at the scheduled service time, the booking will be considered a no-show and will not be eligible for a refund.
7. Changes to this Policy
VoltVala reserves the right to amend this Refund Policy at any time. Updates will be posted on our website and mobile
application with an updated effective date.
8. Contact Us
For any questions related to this Refund Policy or your refund request, please contact:
ZWNTSA Group – VoltVala Division
Email: admin@zwntsa.com
Phone: +91 9167363160
